Industry: Enterprise Mobility / Focus: Workflow Automation & Throughput Increase
Scaling RMA Processing From 20 per Week to 10 per Hour
The Problem
An enterprise mobility company handled a constant flow of RMA requests. The process had grown heavy and slow: RMAs were written down by hand, transcribed into a word processor, and re-entered again into the ERP system. Managers felt the strain, and the operations lead said, “We could not keep up. The paperwork was running us.”
The Approach
We designed a unified intake system paired with a custom integration bridge that connected directly to their ERP. The new form captured data at the source, validating serial numbers and checking required fields to eliminate retyping and create a clean stream of data.
The Solution
Technicians submitted RMAs through a guided online form. The system performed error checking instantly and the integration bridge delivered the completed RMA directly into the ERP without human re-entry. The operations team stopped juggling papers and duplicated work.
The Results
- Throughput transformed almost overnight: From 20 RMAs per week to 10 RMAs per hour.
- Accuracy improved, and errors dropped because the system caught them before submission.
- Managers regained control of their schedule.
- The company handled higher volumes with the same staff. The operations lead said, “It felt like someone removed a boulder from the workflow.”
Why It Worked
The system replaced friction, not people. It created one clean entry point, one reliable workflow, and one consistent source of truth. The company finally had an RMA process that matched the speed of the business.
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