Industry: SaaS Software / Focus: Employee Support & Workload Reduction
HR Answers Without the HR Bottleneck
The Problem
A growing software company had an HR manual that seemed to expand every quarter. Employees needed answers, but finding the right policy page took time. Most employees did what everyone does: They emailed HR or asked their manager simple questions and created a steady stream of interruptions.
The Approach
We trained an AI assistant on the company’s entire HR manual, internal memos, onboarding documents, and policy updates. It learned the company’s unique wording and how each policy was meant to be applied. The goal was not to replace HR. It was to give employees a reliable place to get quick answers without waiting on someone else.
The Solution
Employees started asking the AI simple questions like, “How do I request time off?” or “Does the company reimburse for conferences?” The AI returned accurate answers taken directly from the company’s own documents. It even cited the page or section so employees could see the source.
The Results
- HR interruptions dropped sharply. Employees received consistent answers.
- Managers regained time because fewer issues were escalated.
- Policy adoption improved because correct information was delivered every time.
- The HR manager said the office felt calmer, and she could finally focus on the higher level work she had been putting off.
Why It Worked
The assistant did not change policies. It simply made them accessible. It became a quiet tool that supported the whole team and reduced the daily strain on HR.
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